Gopuff launches scheduled deliveries, in-store gifting and pickup • TechCrunch

Fast grocery offering startups like getirAnd the Jobaf And the gorilla, once heralded as the next big thing in on-demand technology, faces logistical challenges that may be impossible to overcome. Even in the face of exorbitant competition and operating costs, they are taking the steps they can. Case in point, Gopuff today launched features aimed at eliminating some of the platform’s biggest weaknesses, such as the inability to schedule orders in advance or pick up orders from nearby stores.

Starting today, Gopuff customers can place an order when the Gopuff Market closes – exact hours depend on the market – to have Gopuff deliver the order as soon as it reopens. (Needless to say, this does not apply to locations where Gopuff delivers 24/7.) Instead, customers can schedule an order in advance for a specific date and time, similar to most major food delivery apps, or arrange for an order to be picked up where Gopuff retail stores offer. And shopping in stores.

The in-store shopping experience is still somewhat limited. According to Gopuff, only at BevMo! Outlets – mention it Gopuff has acquired BevMo!, the alcohol retailer, for $350 million in 2020—and New York City locations are shopping for an in-store option. However, Jopf says that strict online application reception will be offered at “many locations” (it’s unclear how many), with hours mirroring in-app application hours.

Gopuff also offers a gifting service, which will allow customers to add gifts to their cart for recipients on and off the platform. Once you enter the recipient’s address, name, phone number, and a gift message, both the gift recipient and the sender will receive a text message confirming that the gift request is being prepared. The recipient will also receive SMS alerts when an order is closed, delivered, or cancelled.

Gopuff did not initially respond to TechCrunch’s question about whether gift recipient information is being kept for marketing or other purposes. Gopuff, like many app-based products and services, Collecting A large collection of personal information that you reserve the right to use to target advertising and promote Subscription Services, as well as to share it with third parties including business partners and “affiliates and subsidiaries”.

In a follow-up email, a Gopuff spokesperson clarified that no gift recipient information is preserved for use in these ways.

The new features are only available via the latest Gopuff app (version 8.1.0), the company notes, which began rolling out nationwide this morning.

Gopuff has been through a rough patch recently, no pun intended. Originally intend To go public as soon as mid-2022 after eavesdropping Former Disney CEO Bob Iger as advisor and investor, Jobov this summer Withdrawn in Spain, one of its markets, to cut costs and lay off 10% of its global workforce. additional cutbacks Gopuff hit in October – mainly affecting various customer service departments – as a startup It said It is looking to secure a credit line of up to $300 million to counter inflationary headwinds.

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