hot potatoes: Printer ink cartridges have always been expensive, and printer manufacturers use DRM to prevent users from purchasing cheaper versions from third parties. HP has been paying customers settlements about how it deployed DRM for years, but the practice shows no sign of ending soon.
Euroconsumers recently receipt A settlement with HP in which the printer manufacturer will pay up to $1.35 million to customers in four European countries for its DRM ink cartridge charge in 2016. HP has already agreed to similar payments to customers in other continents.
the problem I started When a firmware update caused some HP printers to reject ink cartridges from companies other than HP, which was determined by the lack of HP’s DRM chips. DRM can also tell if a used HP cartridge has been refilled. Third-party ink tends to be cheaper than “official” cartridges from printer companies that work on a razor and blade model to offset costs from selling cheap printers.
Claims arose against HP because many users were not aware of DRM until after their cartridges stopped working. HP apologized and initially removed the DRM. However, it reappeared In 2017, HP continues to sell printers with DRM.
The company had to Rewards Users in Australia over the surprise DRM in 2018, paid A$50 each for a total of potentially more than A$100,000. US class action lawsuit Accused HP for “bluff” tactics and anti-competitive behavior in 2020.
Euroconsumers settlement allows customers in Belgium, Italy, Spain and Portugal owned Certain HP printers between September 1, 2016 and November 17, 2020 receive up to €95 in compensation. Customers must submit a claim before March 6, 2023, with a possible three-month extension.
Canon uses similar methods to charge its cartridges to users of its printers. As an unintended side effect of the pandemic supply chain shocks, the company was unable to manufacture enough DRM chips for its cartridges, forcing it to allow customers to circumvent DRM in January.
The DRM toner cartridge is likely to last in the long term despite adjustments. To avoid further accusations of fraud, HP is becoming more vocal about DRM nowadays, a description In fine print on product pages and questions and answers.