Microsoft’s official support used a pirated Windows activation script, customer claims

face palm: A South African customer contacted Microsoft Support to activate his legal copy of Windows. An early attempt to solve the problem was unsuccessful, so Redmond employees had to use one of their nasty hacker scripts to activate the operating system.

After being given away a genuine Windows 10 license purchased from the Microsoft Store, full-time South African Wesley Pyburn had to deal with the unpleasant fact of being unable to activate his Windows installation. He contacted Microsoft, but even the official support techs couldn’t get it to work.

Pyburn tweeted that after the first failed attempt, tech high his support ticket, and another Microsoft employee logged into his system through the Quick Assist remote app. The YouTuber was surprised that a Microsoft employee had resorted to a very unexpected way to finally activate Windows, a “pirated” script designed to mimic Microsoft’s official servers to bypass the operating system’s legitimacy check.

In the new era of Windows 10/11, activation is straightforward; Users can use a digital license or the traditional 25-character product key to activate the system. Microsoft says that Windows Activation helps Verify that Windows is genuine and not installed on more devices than the license allows. Upon activation, Microsoft creates a digital certificate that can be easily connected to your Microsoft account or retrieved after reinstalling the operating system.

Gone are the days when Windows users had to put up with the obnoxious Windows Genuine Advantage (WGA) Digital Rights Management (DRM) protection for Microsoft confirming that Windows XP SP3 or Windows Vista was legitimate, but activating Windows still gives users headaches while hackers don’t suffer from No problems at all. Pyburn has contacted the team that manages the server that the Microsoft employee — Massgrave — uses.

Massgrave is an unofficial repository for Windows and Office activators. The group asserted that the method was neither official nor legal and that it was not the first time someone had reported that Microsoft’s official support was using scripts. He freaked out, Pyburn said, because he bought a license to avoid some nasty surprises like malware or rootkits. “Then they broke it for me,” said Bayburn.

Microsoft told BleepingComputer that it strives to “provide best-in-class support to our customers” and that the technology used to activate the Pyburn operating system is against company policy. Redmond is now “investigating” to determine which support agent loves the script and why he used the script. The company said it will take “appropriate steps” to ensure that employees follow procedures and protocols in place for customer support personnel who activate Windows.

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