Users claim that the Windows iCloud app error is listing photos and videos from other people in their library

What is this nonsense?! Setting up your iPhone to back up to iCloud is the best syncing experience because it happens in the background in real time. However, some people would like to have more control over their backups and choose to use the iCloud app. Unfortunately, a new bug seems to be messing up the process for Windows users and putting every other iCloud user’s privacy at risk.

Apple recently updated iCloud website, giving it a more modern look and more functionality. However, Cupertino also appears to have worked on the iCloud app for Windows. It’s unclear if the two changes are related or not, but the Windows app is having troubling issues.

Some users have it mentioned It is rumored that their videos have become corrupted and cannot be viewed when syncing with iCloud through the Windows app. Customers with iPhone 13 Pro and iPhone 14 Pros say that when they try to sync videos taken with their phones, the recording appears black with raster lines.

Other users are Transfer More annoying problems. Some say that when they try to watch the corrupted videos, additional photos and videos from strangers appear in their iCloud library or in the corrupted video itself.

“What!? I’ve never taken a picture of a hamburger.” I’m just kidding.

“iCloud for Windows corrupts videos recorded from iPhone 14 pro max resulting in black videos with scan lines,” said a MacRumors forum poster. “On rare occasions, still images are inserted into videos from unknown sources, possibly other iCloud accounts. I’ve been shown pictures of other people’s families that I’ve never seen in my life, soccer games, and other random photos. Obviously, this is very troubling. And it doesn’t make me feel safe using iCloud.”

In fact, if photos and videos from other iCloud users are randomly mixed into other people’s accounts, Apple has a serious privacy problem. Even if it is isolated from the Windows iCloud app, the ramifications for users are, in general, worrying. If random photos appear in Windows user accounts, how can Mac users ensure that their photos are not shared?

We have reached out to Apple for comment but have not received a response. We’ll update this story if it provides more details.

On the bright side, a search of Apple’s dedicated iCloud support community doesn’t have recent posts regarding the issue, although MacRumors forum users said they’ve reported it. Similarly, other than the Twitter coverage of the issue, users are staying silent on Twitter. So far, the only reports seem to be coming from the MacRumors forums. The whole thing could be someone’s bad joke that just multiplied out of hand, but until Apple responds, be careful when backing up your phone.

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